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Frequently Asked Questions
- Can I book over the phone or online? You can do either. By booking online the information is the same as I see if you phone me and it is available 24 hours of the day. You will get an automated email confirming the reservation also.
- Is your online booking safe? Yes, I've been using the system for many years. The padlock appears in the address bar when you enter your details. Your credit card details are removed after 7 days.
- When is the money taken from my card? Its not, unless you cancel or fail to arrive. You pay during the stay, usually after ithe 1st night.
- How do I pay? We accept most cards or cash.
- When can I arrive? You can arrive between 8am and 11pm. However the room may not be available until 12noon, but as soon as the room is available you are welcome to occupy it. You will be sent a code to allow you access in the style xxxA known as "White Box Code" .
- By having to use the code system, does that mean you are not there? I'm here most of the time, but there are times when I have to go out etc.. So to avoid confusion I just stick to the one system if I'm in or out. That is how we allow you to arrive at almost any time. Ideal if you are arriving by public transport. If I am out there is a mobile phone number available if you need me.
- Where can we park? Its on street parking . There are no restrictions. But you can have garage parking nearby. This can be booked online and is subject to availability.
- Are you far from places to eat? 3 minutes walk.
- How far are you from Gunwharf? 3 minutes taxi ride (about £5), we are on a direct bus route, or 25 minutes simple walk.
- Which station do we get off? Fratton, all trains stop there and only 10 minutes walk.
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